I'm an admin, and a new user in my account can't log in. What do I do?mail_outline

If a new user in your account reports that they're unable to log in, check the People page to see if their status is Invited. If so, reinvite them so they can activate their account using the link provided in their email invitation. 

inMotion ignite invitations expire 7 days after being sent. Users who do not activate their account in this time frame will need to be reinvited.