If something in the system isn't working the way you expect it to-- a file isn't uploading, a button isn't working, a comment isn't saving, etc.-- try clearing your cache, as it is often the solution and a necessary first step in troubleshooting.
What is a browser cache?
When you visit a web page, your browser creates a temporary cache of the website data, which helps your computer load it more quickly on future visits. If there are conflicts between the cached version and most current version of a website, it can cause trouble with the way certain elements load or function.
Clearing your cache
Here's how to clear the cache in each browser we support. When clearing your cache, be sure to select a time range of "From the beginning of time", "Everything", "All", etc.
You can use these keyboard shortcuts to clear your cache in all browsers except Safari:
Win - CTRL + Shift + Delete
Mac OS - Command + Shift + Delete
You can reset your password one of two ways. If you're signed in already, you can reset your password from your Personal Settings. Click your avatar in the bottom left corner, then Personal Settings, and navigate to the Password page. You'll need to enter your existing password, then enter and confirm your new password.
If you're not signed in and don't recall your current password, you can reset your password from your team's login page. Click "Don't remember your password?", enter your ignite account email, and click Reset Password.
You'll receive an email with the subject line "Reset your inMotion ignite password" that includes a link to reset your password.
Temporarily locked your account due to multiple failed login attempts? Resetting your password will unlock your account.
If a user in your account is having trouble logging into ignite, it's often because they've been invited but they haven't activated their account yet.
If a new user in your account reports that they're unable to log in, check the People tab to see if their status is "Invited". If so, reinvite them so they can activate their account or direct them to follow the steps to reset their password.
This commonly occurs when a user who was invited to both ignite and a review tries to start the review before activating their account.
Checklist Item Name - 255
Custom Field Name and Options - 255
Phone Number - 30
Project Name - 255
Project Overview - 5000
Proof ID - 255
Request Name - 255
Request Form Name - 255
Route Template Name - 255
Tag - 50
Task Description - 5000
Task Name - 255
User First Name - 30
User Last Name - 30
User Job Title - 70
In order to receive notifications when a proof is returned, you need to be added as a member to the proof. Creating a task or proof from the "My Tasks" or "My Proofs" view will automatically add you as a member, but creating one anywhere else in the system will not. We've configured it this way because users like project managers might be adding proofs in the system, but they wouldn't necessarily be the ones responsible for uploading work for review. So if you add a proof from within a project view or the "All Work" view and want to be notified when it's returned, be sure to add yourself as a member!
Daily email notifications are sent the following day at 9:00 am UTC, and weekly email notifications are sent the following Monday at 9:00 am UTC.
Our Approach to Product Feedback
Here at inMotionNow, product feedback is essential. We firmly believe that listening to our customers, employees, and prospects is the only way to build solutions that truly provide value.
We use your feedback to identify the most important features, ideas, pain points, and opportunities to help determine our roadmap. As a data-inspired Product team, we always reference the needs of our customers when deciding what we should build next and how each feature should be built to satisfy the needs of all our customers.
The Benefits of Giving Us Feedback
Each time you offer a suggestion for ignite, you are contributing to how our product develops over time, which directly correlates to your team’s overall success. We strive to always hear what you’re saying; while we can't always reply (or build that feature) quickly, know that we are listening.
So be critical, constructive, or complimentary -- talk to us! Your voice is our product’s future.
How to Give us Your Feedback
inMotionNow has two simple ways to submit feedback to our Product team:
Contact Customer Success & Support
Our Customer Success & Support team is constantly fielding questions and new requests! Reach out to our Support team by visiting our Support center or calling us at (919) 678-8118.
pre-ignition Early Adopter Program
For inMotion ignite users who want to be contacted when we’re researching a new feature or try new features before they’re publicly available, the pre-ignition Program is for you! Our Product team will work directly with participating customers on new ideas, whether it be prototype designs or even early access to new features! Contact your Customer Success Manager if you’re interested.
How long will it be before the product team reviews my idea?
Each new wishlist ticket is reviewed daily and prioritized within the existing list of outstanding requests.
How are my ideas being prioritized?
Ideas are primarily prioritized based on the overall voice of our customer base. Larger features require the most feedback and desire from our customers, while smaller improvements are implemented whenever possible.
I still haven’t seen any work on my ideas. What should I do?
With a constantly growing wishlist of ideas and experiences, some things take a while longer than others. We’re still listening though, so keep talking to us!
What should I do if I want to provide a LOT of feedback at once?
Once you’re familiar with inMotion ignite, you might have a lot of ideas that you’d like to see come to fruition. Our Product team is happy to discuss everything you may have, and we recommend doing the following to make sure the conversation is as constructive as possible:
- Create a list of all of your ideas.
- Prioritize your list of ideas to make sure your most important needs are first to discuss.
- Reach out to your Customer Success Manager to set up a call with the Product team.
If you opened a link to inMotion ignite from your email and got the error message "Internet Explorer is not supported. Please try Google Chrome, Mozilla Firefox, or Apple Safari," go back to your email, right click and select "Copy Link Address" or "Copy Hyperlink", and paste it into one of those supported browsers.
To stop experiencing that error, you can set your computer's default browser to a supported browser.
Here's how to set each of these browsers as your default: