Login FAQs

Articles

How do I reset my password?
You can reset your password one of two ways. If you're signed in already, you can reset your password from your Personal Settings. Click your avatar in the bottom left corner, then Personal Settings , and scroll down to Password. You'll...
I'm an admin, and a new user in my account can't log in. What do I do?
If a new user in your account reports that they're unable to log in, check the People page to see if their status is Invited. If so, reinvite them so they can activate their account using the link provided in their email invitation.  ...
Why am I getting a Username/Password error when I try to log in?
If you believe you are receiving this message in error, that may indicate you are attempting to log into an incorrect URL. Make sure you are logging in with the correct subdomain and URL, which are unique to your account. We recommend bookmarking yo...
Why am I receiving an "account not authorized" message when attempting to log in?
The most common cause of this error is attempting to view a page you do not have access to. This often happens when someone shares a link to a page that you do not have the permissions to view. When this happens, delete /unauthorized in the URL an...
I was reinvited to inMotion ignite. Why is my new invitation link not working?
If you were invited to inMotion ignite more than once, and you are nesting emails using an email service like Gmail, it is possible that you are using an old activation link. Some email clients show the original email first, not the most recent emai...
I'm trying to self-register. Why haven't I received the email to complete my registration?
If you are receiving the messaging " If (user email) is new to this account, we'll send you an email to finish creating your account. If you don't receive an email within a few minutes, try checking your junk folder ." and not rece...