New Articles

  1. inMotion ignite Capabilities for Stakeholder Users

    A Stakeholder is a user type in inMotion ignite that can be given permissions to request work, review work, receive final deliverable files, and collaborate on requests and reviews. inMotion ignite keeps a history of all requests, files, and reviews...
  2. I am attempting to self-register, but not receiving the email to complete

    If you are receiving the messaging " If (user email) is new to this account, we'll send you an email to finish creating your account. If you don't receive an email within a few minutes, try checking your junk folder ." and not rece...
  3. I have been reinvited to ignite, but the new activation link is not working

    If your activation link is not working and you are using Gmail, it is possible that you are using an old activation link. Gmail nests emails, showing the original email first, not the most recent email. Open the email thread to view the most recent ...
  4. Why am I receiving a "account not authorized" message when attempting to log in?

    When you receive this message it is because you are attempting to view a page they do not have access to. This often happens when someone shares a link to a page that you do not have the permissions to view. When this happens, delete /unauthorized ...
  5. I believe I am getting the Username and/or Password message in error when attempting to log in

    If you believe you are receiving this message in error, that may indicate you are attempting to log in at an incorrect URL. Make sure you are logging in with the correct subdomain and URL, which is unique to your account. We recommend bookmarking yo...
  6. I'm an admin, and a new user in my account can't log in. What do I do?

    If a new user in your account reports that they're unable to log in, check the People page to see if their status is Invited . If so, reinvite them so they can activate their account. inMotion ignite invites expire 7 days after being sent. ...
  7. How do I reset my password?

    You can reset your password one of two ways. If you're signed in already, you can reset your password from your Personal Settings . Click your avatar in the bottom left corner, then Personal Settings , and navigate to the Password page. You&...
  8. How do I provide product feedback?

    Our Approach to Product Feedback Here at inMotionNow, product feedback is essential. We firmly believe that listening to our customers, employees, and prospects is the only way to build solutions that truly provide value. We use your feedback to i...
  9. I'm getting an "unsupported browser" error, what do I do?

    If you opened a link to inMotion ignite from your email and got the error message "Internet Explorer is not supported. Please try Google Chrome, Mozilla Firefox, or Apple Safari," go back to your email, right click and select "Copy Li...
  10. When are daily and weekly email notifications sent?

    Daily email notifications are sent the following day at 9:00 am UTC, and weekly email notifications are sent the following Monday at 9:00 am UTC.