I'm an admin, and someone in my account can't log in. What do I do?mail_outline

If a user in your account is having trouble logging into ignite, it's often because they've been invited but they haven't activated their account yet. 

If a new user in your account reports that they're unable to log in, check the People tab to see if their status is "Invited". If so, reinvite them so they can activate their account or direct them to follow the steps to reset their password.

This commonly occurs when a user who was invited to both ignite and a review tries to start the review before activating their account.